1. Information we collect
We collect account and contact details, delivery addresses, transaction data, device and usage information, support communications, seller or business verification information and preferences.
2. How information is used
Information supports account administration, orders, payments, fraud prevention, delivery, returns, customer service, marketplace improvement, personalisation and lawful communications.
3. Payments
Payment credentials are handled by authorised payment providers where applicable. Sprint Shop retains transaction references and status information needed to administer orders and resolve issues.
4. Delivery and marketplace partners
Relevant details may be shared with sellers, Sprint Couriers, fulfilment providers and service partners to complete transactions. Partners receive only information appropriate to their role.
5. Marketing choices
Customers can manage promotional preferences and unsubscribe using communication controls. Essential operational messages about active orders may still be sent.
6. Cookies and analytics
We use necessary technologies for core functions and may use analytics or preference tools to understand performance and improve the experience.
7. Retention and security
Information is retained for operational, legal, accounting and fraud-prevention purposes and protected using proportionate technical and organisational safeguards.
8. Your choices and rights
Subject to applicable law, you may request access, correction or deletion; object to certain processing; and update account information or communication preferences.
9. Cross-border handling
Where service providers process information outside Botswana, appropriate contractual, security and legal safeguards are applied.
10. Contact
Use the Customer Support privacy route for requests or questions. Identity verification may be required before we release or change information.