1. Platform role
Sprint Shop provides a digital marketplace through which customers can discover and purchase products offered by Sprint Shop or independent sellers. Seller identity is displayed on each relevant listing.
2. Accounts and eligibility
Customers must provide accurate information, protect account credentials and promptly report suspected unauthorised use. Certain services may require additional eligibility or business verification.
3. Product information and availability
We aim to present accurate descriptions, prices and stock status. Availability is confirmed when an order is accepted. Obvious pricing or listing errors may be corrected before fulfilment, with notice and a refund where payment was received.
4. Orders and acceptance
Submitting an order is an offer to purchase. An order is accepted when Sprint Shop issues an acceptance or dispatch confirmation. Items from multiple sellers may be fulfilled separately.
5. Pricing, payment and taxes
The checkout total identifies product charges, applicable taxes, delivery fees and discounts. Available payment methods depend on the order, customer and service area.
6. Delivery
Delivery estimates are not guarantees unless expressly stated. Customers must provide a complete address, reachable contact details and safe access for delivery.
7. Returns and refunds
Eligible returns and refunds are governed by the Returns and Refunds Policy and applicable Botswana law. Certain goods may be excluded for hygiene, safety, customisation or perishability reasons.
8. Acceptable use
Users may not misuse the platform, interfere with security, submit fraudulent orders, infringe third-party rights, scrape restricted data or use Sprint Shop for unlawful activity.
9. Liability
Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. To the extent permitted by law, liability is limited to direct loss reasonably connected to the relevant transaction.
10. Changes and contact
We may update these terms prospectively. Material changes will be communicated through appropriate platform notices. Contact Customer Support with questions.